Cancellation policy

Some Kipi products may be available through auto-ship or pre-order. This policy explains how you can change or cancel these types of purchases.

Auto-ship

When you choose auto-ship, you agree to receive recurring deliveries of the product and quantity you select. Your payment method is stored securely and is billed automatically each time your next auto-ship order is processed.

Your auto-ship continues until you cancel it.

Current auto-ship pricing and available delivery frequencies are shown on the individual product pages at kipi.com.

If you already have an active auto-ship, sign in to your account to view the pricing, quantity, delivery frequency, and next scheduled order date that apply to your specific auto-ship. Your existing pricing may differ from currently advertised offers.

Changing or canceling auto-ship

You can pause, change, or cancel your auto-ship at any time.

To manage or cancel online, use the Manage Auto-Ship menu option on kipi.com or sign in to your account. You can also use the management link provided in your auto-ship emails.

You can also request cancellation by contacting Kipi Support at hello@kipi.com.

To prevent your next auto-ship order from being processed, cancel before the next scheduled order is processed. Your next scheduled order date is shown in your account.

If an order has already been processed, canceling your auto-ship will stop future recurring orders but will not automatically cancel an order that has already been processed.

There is no cancellation fee.

Auto-ship reminders and changes

We provide required reminders and notices for active auto-ship plans in accordance with applicable law. These communications may include information about your recurring order, upcoming changes, and how to manage or cancel your auto-ship.

If the terms or pricing of your active auto-ship change, we will provide any advance notice required by applicable law before the change takes effect.

Returns and refunds

Canceling an auto-ship stops future recurring orders. It does not automatically create a refund for an order that has already been processed.

See our Refund Policy for current information about returns and refunds.

Pre-orders

If Kipi offers a product for pre-order, the product may not yet be available for immediate fulfillment. Depending on the offer, we may collect full payment, partial payment, or no payment when the pre-order is placed.

You may cancel a pre-order before it has been fulfilled unless different cancellation terms are clearly disclosed when you place the order.

Once a pre-order has been fulfilled, it can no longer be canceled as an unfulfilled order. You may still be eligible for a return or refund under our Refund policy.