Refund policy

Kipi offers a 30-day money-back guarantee. If you are not satisfied with your purchase, you may request a return within 30 days after your order is delivered.

30-day money-back guarantee

We want you to be able to try Kipi and decide whether it is right for you. Products do not need to be unopened or unused to qualify for our 30-day money-back guarantee.

To start a return, contact us at hello@kipi.com within 30 days after delivery. Please include your order number and the item or items you would like to return.

If your return is accepted, we will provide a return authorization (RMA), a prepaid return shipping label, and instructions for sending your return. Returns sent to us without first requesting authorization may not be accepted.

Return shipping is free. You can find additional delivery and return information in our Shipping policy.

Damaged, defective, or incorrect items

Please inspect your order when it arrives.

If an item is damaged, defective, or incorrect, contact us at hello@kipi.com within 7 days of delivery. Please include your order number, a description of the issue, and photos of the item and packaging when applicable so we can review the issue and make it right.

Please keep the product and packaging until we confirm the next steps.

Exceptions

Gift cards are not eligible for return or refund.

If you have questions about whether an item is eligible for a return, contact us at hello@kipi.com.

Exchanges

We do not process direct exchanges.

If you would like a different product, return the original item according to this policy and place a separate order for the new item.

Auto-ship orders

Eligible auto-ship orders are covered by the same return and refund terms described in this policy.

Returning or receiving a refund for an auto-ship order does not automatically cancel future auto-ship orders.

If you also want to pause, change, or cancel future deliveries, use the Manage Auto-Ship menu option on kipi.com, sign in to your account, or contact us at hello@kipi.com.

See our Cancellation policy for additional information about managing and canceling auto-ship.

Refunds

Once we receive and review your return, we will let you know whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method. Please allow up to 10 business days for your bank or card issuer to process and post the refund after it has been issued.

If more than 15 business days have passed since we approved your refund and you still do not see it, contact us at hello@kipi.com.