Shipping policy

Last updated: September 3, 2026

We offer free shipping on all orders. No minimum purchase is required. Returns are free within 30 days of delivery.

Please note that we are only shipping within the U.S. at this time. Shipping to international destinations is currently unavailable. We are also not shipping to APO/FPO/DPO addresses at this time.

Processing times

Orders typically ship within 1 to 2 business days. You will receive an email with tracking information as soon as your order leaves our warehouse.

Delivery times

Transit times vary by destination and carrier. Most orders arrive within standard carrier timeframes after the 1 to 2 business day processing window.

Order tracking

After your order ships, you will receive tracking details by email. Tracking updates may take up to 24 hours to appear after the carrier scans your package.

Address changes

If you need to update a shipping address, contact us right away at hello@kipi.com. We may be able to update the address if your order has not yet shipped.

Missed or failed delivery

If a package is returned to us because of an incorrect or undeliverable address, we will contact you to arrange a reshipment.

Lost or stolen packages

If your tracking shows that your package was delivered but you cannot locate it, please check with household members and neighbors, then contact the carrier.

If you still need help, contact us at hello@kipi.com and we will assist.

Damaged or incorrect items

If your order arrives damaged or incorrect, keep the product and packaging and contact us at hello@kipi.com within 7 days of delivery.

Please include your order number and photos of the item and packaging when applicable so we can review the issue and make it right.

Free returns

We provide free returns on eligible purchases for up to 30 days after delivery.

To start a return, contact us at hello@kipi.com with your order number and the item or items you would like to return. If your return is accepted, we will provide a prepaid return shipping label and return instructions.

See our Return and refund policy for complete eligibility and return terms.

Refunds

Once your return is received and reviewed, we will let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Refund processing times may vary depending on your bank or card issuer.

See our Return and refund policy for additional information.

Gift orders

Refunds for items marked as gifts are issued to the original payment method used by the purchaser.

Taxes and duties

Applicable sales taxes are calculated at checkout.

Because Kipi currently ships only within the U.S., international duties and import fees do not currently apply to Kipi orders.

Holidays

During peak periods and holidays, order processing and carrier transit times may be longer than usual.

Questions

For questions about shipping, delivery, or returns, contact us at hello@kipi.com.